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Online Returns & Replacement

We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item.

You may return unopened, undamaged and unused items purchase on www.speedasmart.com within 15 working days of their delivery date.

We strive to select and package the items as well as to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us below within 7 working days from receipt.

To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, warranty card, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.

Kindly contact us on "Help" portal to know more about replacement or returns.

Return Process

  • Return Items: Please wrap your items in their original packaging with product labels/tags and bring along your original purchase document/invoice to one of the designated locations.
  • Return Procedure: An authorized staff member will assist you with your return. You may choose either to exchange the item for another one or receive a refund as approved by customer service center.
  • Bundle Offer: For returns of products purchased in a Bundle offer, all items in the bundle must be returned for a refund. Individual product returns or exchanges are not permitted.
  • Cash-on-Delivery Orders: For returns of Cash-on-Delivery orders, the full product amount will be refunded (excluding the Cash-on-Delivery fee). Please note, no cash refunds will be issued. The amount will be credited to your bank account.
  • Hygiene & Safety: For hygiene and safety reasons, cleaning products cannot be exchanged or retuned once the packaging is opened.

'Special Order' products are subject to the following terms

  • Shipping time as mentioned on the product page or as suggested by DAOKIN sales team.
  • Order once placed cannot be cancelled
  • This item is not eligible for return and refund

For all order related queries & updates, please email customercare@daokinfz.com.